Case Study - Processing 1M Customer Data Records a day

Overview

Digital Arts has proudly collaborated with Telecom Network Malawi (TNM) to create an innovative Customer and Admin Self Service Dashboard, a groundbreaking development in the telecommunications sector. This collaboration signifies a blend of TNM's customer-centric vision and Digital Arts' technical expertise.

The new dashboard, developed by Digital Arts, is a dual-purpose platform catering to both TNM's customers and administrative staff. For customers, it offers a user-friendly interface for monitoring and analyzing their data usage with options to filter by date range and categories. This empowers TNM customers with unprecedented control over their data consumption and understanding of their usage patterns.

On the administrative side, the dashboard provides TNM staff with powerful tools to manage and oversee customer data usage more effectively. This feature is critical for TNM to maintain high standards of customer service and operational efficiency.

One of the most significant technical achievements of this project is the processing of over one million Call Detail Records (CDRs) daily. Digital Arts has implemented advanced data processing technologies and algorithms to handle this massive volume of data, ensuring both speed and accuracy. This capability not only demonstrates Digital Arts' proficiency in handling big data but also ensures that the dashboard reflects real-time, accurate information for both customers and administrators.

What we did