Case Study - Transforming MTL into a Mobile First Company

Overview

In a landmark project, we had the privilege of partnering with Malawi Telecom Limited (MTL) in their transformative journey to become a mobile-first company. Our role was pivotal in architecting and developing a comprehensive mobile application, a cornerstone in MTL's strategy to offer an array of services directly to their customers' fingertips.

Our collaboration involved meticulous design work, ensuring the mobile application was not only visually appealing but also user-friendly, catering to a diverse customer base. We paid special attention to the user experience, ensuring seamless navigation and intuitive interfaces that made customer interactions effortless and engaging.

A critical aspect of this project was the integration with third-party services, including the National Registration Bureau. This integration enabled streamlined and secure user registration, aligning with national standards and ensuring customer authenticity. Furthermore, we integrated the app with MTL’s Billing System, facilitating seamless product management and offering a robust platform for customers to manage their accounts and services.

Beyond the mobile application, our team developed a custom Portal designed to enhance the data extracted from the Billing System. This portal played a crucial role in marketing efforts, enabling MTL to glean valuable insights for targeted campaigns and customer engagement strategies. Additionally, we implemented advanced caching mechanisms, significantly improving data processing speeds and reliability, thus enhancing the overall customer experience.

Through this project, we didn’t just build an application; we laid the foundation for MTL's evolution into a digital leader in the telecommunications sector, providing a model for mobile-first transformation in the industry..

What we did